Frequently Asked Questions
Check out our Policies
How do I book an Appointment? You have two ways to book. First, you can visit https://groomer.io/booking/HotDogGrooming enter your phone number on follow the onscreen instructions. Second, call (713) 952-9099 and talk to our receptionist.
What do I need to bring on my first appointment? The owner must be present with up to date vaccination records.
For the safety of everyone involved, we require all pet visitors
be under veterinary care and vaccinated with the following vaccines: Rabies, Distemper, Parvovirus, and Bordetella.
It is required that all pet owners must be present for your pets first groom.
There are several things to keep in mind when your dog or cat is being groomed. Pets are washed before the groom. A clean pet is easier to groom than a dirty one. Depending on how well you pet handles the dryers, it is difficult to know how long your pet will take to be dried. We aim to have all pets done within a 3-4 hour window, but this is not always possible. After your pet dries, the groomer will clip and dremel nails, clean the ears, and then begin the grooming process. Some pets may or may not like being brushed, and if they have mats it can be a time consuming process. Mats that are too close to the skin may need to be cut out for the comfort of your pet. You will always have the opportunity to speak with your groomer when you drop off, but keep in mind there is only so much we can do when a dog or cat has severe matting. If we cannot do what you ask, we will notify you of other options. In some cases it is best to just start over and put your pet on a good maintenance program. The groomer can speak with you after the groom to give you advice on how often you should bring them in, brushes, and other thinks to help maintain your pet’s coat.
There is always the possibility of cuts, nicks, or burns during the grooming process. Some pets are harder to handle than others and accidents can occur. There are also times when mat burns show after they are shaved out. This is not caused by the groomer being careless, but the severity of the mats. We will always do an inspection of your pet upon arrival and in the bathtub. Your groomer will notify you of anything they find during those. Should any cuts occur during the grooming process, we will notify you and advise you on how to treat these. Injuries caused due to the condition of the dog or cats matting is NOT the responsibility of Hot Dog Grooming LLC and any vet costs due to these are at the expense of the client.
We Kindly require that all cancellations be made with at least 48 hours advance notice. Cancellations made with less than 24 hours notice will require the client to make a deposit of $ 25.00 for future grooms.
Our groomers will always work to give your pet the cut that you want, however, keep in mind that your pets comfort and health are always our number one priority. We cannot send a dog or cat home with in an unhealthy state. We will always keep notes on who groomed your pet and what was done for the groom. You are always able to request the same groomer and if they are not available, another groomer will be able to read notes on how your pet was cut. If you are unsatisfied with the groom, please let us know before you leave the shop so that the groomer can make any necessary corrections and we can take notes for the next groom. If changes are requested more than 24hrs after the grooming appointment, there will be an additional charge which may include a re-bathing fee.
DUE TO COVID-19 PANDEMIC WE WILL NOT BE OFFERING DAYCARE. PLEASE PICK UP YOUR PET NO MORE THAN AN HOUR FROM YOUR NOTIFICATION. YOU WILL BE CHARGED A LATE FEE OF 20 DOLLARS PLUS AN ADDITIONAL 20 DOLLARS PER EACH ADDITIONAL HOUR.